Club Window Services Membership Terms and Conditions

1. Agreement to These Terms

These Membership Terms and Conditions ("Terms") apply to the window cleaning memberships offered by Club Window Services (ABN [Insert ABN]) ("we", "us", "our"). By purchasing, signing up for, or continuing a membership, you ("Member", "you", "your") agree to be bound by these Terms.

If you do not agree to these Terms, you must not purchase or continue a membership.

2. Definitions

Membership

Means a recurring service plan (Basic, Standard, or Premium) entitling the Member to a specified number of cleans each Membership Year.

Clean or Service

Means a scheduled window cleaning visit provided under the Membership.

Membership Year

Means the 12-month period commencing on the Member's signup date and each subsequent 12-month period thereafter.

Service Area

Means the geographical areas serviced by Club Window Services, currently being the Mornington Peninsula and any other locations we may service from time to time.

Casual Rate

Means our standard non-member service rate, being $100 per hour plus GST unless otherwise advised.

3. Memberships & Inclusions

Each membership includes a standard clean of:

• Interior and exterior glass
• Window frames
• Window tracks
• Flyscreens

• Basic: 2 cleans per Membership Year.
• Standard: 3 cleans per Membership Year.
• Premium: 4 cleans per Membership Year, including a clean scheduled during December.

The Premium December clean is subject to the Member providing reasonable access to the property and accepting a suitable December service date offered by us. If a December clean cannot be completed due to the Member's actions, failure to provide access, or refusal of available service dates, we reserve the right to charge up to 50% of the value of the scheduled clean.

Work outside standard inclusions (including high-access work, heavily soiled windows, builders cleans, additional buildings or structures, or specialised cleaning requirements) may be quoted separately and charged in addition to the membership.

Service dates are determined by us based on operational requirements, weather conditions, and service demand. We will make reasonable efforts to space cleans throughout the Membership Year, however exact intervals are not guaranteed.

Unused cleans must be used within the applicable Membership Year and do not roll over. Unused cleans have no cash value.

4. Billing & Payment

Memberships may be purchased using monthly subscription payments or an upfront annual payment. Any discount for upfront annual payment will be advised at the time of purchase.

Monthly membership payments are processed securely through Stripe and billed automatically each month. The first payment is taken when the membership is purchased. Subsequent payments are processed on the same date each month where possible.

If a payment cannot be processed, we may attempt to process payment again over the following days.

Where payment remains outstanding, we may suspend services, withhold future bookings, recover outstanding amounts, or terminate the membership.

Unless otherwise stated, all prices, fees, rates, and charges are exclusive of GST.

5. Minimum Term & Commitment

Memberships are based on a minimum commitment of twelve (12) months from the signup date.

Monthly membership payments represent instalments towards the annual membership value and do not correspond directly to individual cleans.

If a Member cancels before completing the minimum 12-month term, any cleans already provided may be recalculated at the Casual Rate. Any difference between the total amount paid and the value of services at the Casual Rate becomes immediately payable upon cancellation.

Nothing in this section limits any rights the Member may have under the Australian Consumer Law.

6. Scheduling & Access

We arrange cleans throughout the Membership Year and will contact Members to schedule services. Members agree to provide safe and reasonable access including unlocked gates or access codes, secured pets, suitable parking, access to water and power where reasonably required, and clear and safe access to all areas requiring service.

If required access is unavailable when our team arrives, we may treat the visit as completed, charge a call-out fee, or reschedule the service.

7. Rescheduling, Weather & Missed Visits

We may reschedule a visit due to weather conditions, safety concerns, staffing availability, or circumstances beyond our reasonable control. Where a service is rescheduled, we will offer the next reasonably available appointment.

If we cannot access the property for a confirmed booking, or the Member cancels with less than 48 hours notice, the visit may be treated as completed unless we elect to reschedule.

8. Pausing & Cancellation

Members may request to pause or cancel their membership by contacting us and providing at least 30 days notice. The minimum term requirements in Section 5 continue to apply.

You can also manage your membership, update your payment details, and view your invoices at any time through our secure billing portal.

Following completion of the minimum 12-month term, memberships continue on a month-to-month basis and may be cancelled with 30 days notice.

9. Refunds

Monthly membership payments are generally non-refundable once a clean has been provided during the applicable Membership Year. If a Membership Year has commenced and no clean has yet been provided, we may refund amounts paid at our discretion.

Nothing in this section limits any rights available under the Australian Consumer Law.

10. Price Changes

We may change membership pricing from time to time. Existing Members will receive at least 30 days notice of any pricing change. Any new pricing will apply from the next billing cycle following the notice period. Unless otherwise stated, all prices are exclusive of GST.

11. Satisfaction Guarantee

If you are not satisfied with a clean, please notify us within three (3) days of the service date. Where we determine the concern relates to the quality of our work, we will return and re-clean the affected areas at no additional charge.

12. Liability & Property

We take reasonable care while performing services at your property. We encourage Members to report any concern or alleged damage within 48 hours of a visit.

We are not responsible for:

• Pre-existing damage or defects
• Deteriorated or improperly installed windows
• Failed or deteriorated seals
• Water ingress caused by defective building seals
• Oxidised or damaged frames
• Cracked, loose, or damaged glass
• Faulty hardware or fixtures
• Any condition not reasonably visible prior to commencing work

To the maximum extent permitted by law, our liability is limited to either re-performing the affected service or refunding the value of the affected service.

Nothing in these Terms excludes any consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.

13. Health, Safety & Site Conditions

We may decline to perform or cease performing work where we reasonably believe it would be unsafe. Examples include unsafe heights, unstable surfaces, damaged windows, unsafe structures, aggressive animals, hazardous substances, or any other safety risk.

14. Force Majeure

We are not liable for delays, cancellations, or inability to perform services resulting from events beyond our reasonable control, including severe weather, storms, flooding, bushfires, natural disasters, government restrictions, labour shortages, vehicle breakdowns, equipment failures, road closures, or other unforeseen circumstances.

15. Member Conduct & Termination

We may suspend or terminate a membership immediately if a Member behaves in an abusive, threatening, aggressive, discriminatory, or unlawful manner; site conditions are unsafe; payment obligations are repeatedly not met; the Member repeatedly prevents access or service completion; or we reasonably believe continuing the relationship is unsafe or inappropriate.

Termination does not affect our right to recover outstanding amounts.

16. Privacy & Communications

We collect personal information including names, contact details, service addresses, and related information required to provide our services. We handle personal information in accordance with the Privacy Act 1988 (Cth). Payment information is entered directly with Stripe and is not stored by us.

By joining a membership, you consent to receiving communications from us by email, SMS, telephone, and other reasonable electronic means for purposes including scheduling, service reminders, invoices, payment notices, membership updates, and account administration.

17. Changes to These Terms

We may update these Terms from time to time. The current version will be available on our website. Where a material change is made, we will provide notice by email, SMS, or another reasonable method. Continued use of the membership after the effective date of any change constitutes acceptance.

18. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

19. Contact Details